Areas of Practice
Operational Framework
Do you have an organizational chart? Do you have job descriptions (and do people have them and know what is expected of them)? These things may sound simple or obvious but are often missing. It’s absolutely critical that people know who they’re accountable to, who’s accountable to them, where the buck stops and - most importantly - who they can engage for support when they need it the most. Let’s help you assess who you’ve got, what they’re doing, how they play in the sandbox with others, and organize the talent you have in a way that drives your business. Start with the end in mind … are you set up to get there?
Business Process Design
How are you doing things? Consistent processes - and a willingness to evolve them to match the business need - will transform your team’s day-to-day experience. Let’s look at what you’re doing, how you’re doing it, whether you can shave off a few mouse clicks here and there, and ensure that you at least have eyes trained on efficiency vs what’s always been done.
Performance Monitoring
Let’s say people know who they report to, who reports to them, what their job description says, and they know the process. How do they know all those things are working together to create a successful outcome? Performance reporting tells people if they’re winning - and people want to win. Give them the data that clearly illustrates how their contributions matter.
Tools, Tips, Tricks and More
You have all of the above - awesome! How are you keeping things organized and better still, maximizing the software you’re paying for that’s meant to do just that? You have the right people in the right seats - what tools are in place to support them and to keep them moving in the most efficient direction? Most companies have operating systems and personality assessments and access to a million apps they don’t even know how to use. Wouldn’t it be nice to have a layman explain what’s possible?
Project Oversight
And if in the final analysis you have these things buttoned up, but you don’t have enough bodies to do the actual work, we got you covered there, too. Let’s assess the need and decide if our skills can supplement your environment, and build a solution tailored to your specific need.